1
When you hire a contractor, how clearly defined is the role before you start looking?
We figure it out as we go — the role evolves once someone starts
We have a rough idea but no documented scope
We have a written scope of work before we post anything
2
How long does it typically take before a new contractor delivers work at the quality you expect?
They never quite get there — quality stays inconsistent
Months — there's a long ramp-up period
Within the first 2–3 weeks with proper onboarding
3
When a contractor goes off-scope, what usually happens?
I catch it late — usually after the client notices
I catch it but the conversation is uncomfortable and inconsistent
I have a scope protection process — it gets caught and corrected early
4
How often do you replace contractors within the first 90 days?
More than half the time — early turnover is a real problem
Occasionally — maybe 1 in 4
Rarely — most placements stick and perform
5
How much of your own time do you spend managing contractors week to week?
5+ hours — it takes more time than it should
2–5 hours — manageable but still more than I'd like
Under 2 hours — the system largely runs itself
6
Do you have a documented onboarding process for new contractors?
No — I walk them through things verbally each time
Partially — some docs exist but it's not consistent
Yes — every contractor goes through the same structured process
7
How do contractors communicate status and blockers on active projects?
They don't have a set process — I have to chase updates
Via Slack or email but without a consistent cadence
Via a project management tool with defined check-in points
8
What does a bad hire actually cost your agency?
I've never calculated it — I just know it's painful
I have a rough sense — lost time and a few client issues
I've calculated it — I know the dollar and time cost per bad placement
9
Have contractor issues ever caused you to lose a client or turn down new work?
Yes — contractor problems have directly cost me clients or revenue
Not directly, but it's created risk I wasn't comfortable with
No — my contractor layer is solid enough that it hasn't been an issue
10
If you could fix one thing about how you hire and manage contractors right now, what would it be?
Finding people who actually show up and perform — sourcing is the problem
Getting them up to speed faster — onboarding takes too long
Keeping the good ones — retention and consistency is the gap
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